How do I return an item?

Hay Chix Risk Free 30-Day Money Back Guarantee
Risk Free 30-Day Money Back Guarantee
Less shipping charges from date of purchase. If you are unsatisfied for any reason we will return or exchange your product for the first 30 days.*

90-Day Satisfaction Guarantee

We will supply you with any needed repair string or patches you need for 90 Days.

Hay Chix Product Exchanges & Returns
We will make exchanges for different sizes for 30 days.* Customers are responsible for all related expenses for an exchange or return and must have an RGA number to return a product. Please email us at info@haychix.com to obtain one. No returns or exchanges will be accepted after 30 days. If you purchased your product from a Hay Chix Authorized Dealer and need to make a return, please contact us directly and we will handle the return or exchange. In order to make a return or exchange, however, you must have the original store receipt.


*Custom orders and DIYNets are non-refundable/non-exchangeable. No returns allowed on international orders.